Return & Refund Policy

At Biotastic, we want you to feel confident about your purchase. If you are not fully satisfied, we offer a transparent 10-day return and refund policy across our product range, subject to the conditions outlined below.

This policy applies to all Biotastic products, including:

• Cold Therapy Products: ICE POD Mini, Pro, Ultra, NeoPod, Arctic X, Chiller

• Red Light Therapy Devices: NanoGlow, Red Light Cap, Red Light Mask, HealLite Mini, Solo, Duo, Half Max, Max, Quad, Elite

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1. Eligibility for Returns

• Return requests must be initiated within 10 days of delivery.

• Products must be:

  • Unused (for cold therapy products, not filled with water)

  • Undamaged and in original condition

  • Returned in original packaging with all manuals and accessories intact

• All returns will undergo QC inspection before approval.

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2. Return Process

1. Contact our team at support@biotastic.in with:

   • Order number & purchase details

   • Reason for return

   • Supporting photos/videos of the product

2. Our team will confirm return eligibility and guide you through the process.

3. Return pickup will be arranged by Biotastic where applicable.

   • For certain products (e.g., Chiller), the customer must arrange and bear the shipping cost.

4. Once the product is received and passes QC inspection, your refund will be processed.

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3. Refunds & Timelines

• You will be notified by email regarding approval or rejection of your refund.

• If approved, refunds are credited to the original method of payment within the following timelines:

  • ICE PODs, RLT, and portable items: up to 7 business days

  • Chiller, NeoPod, Arctic X: up to 14 business days

• Please note: It may take additional time for your bank/payment provider to reflect the refund.

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4. Non-Refundable & Deductible Charges

• Shipping & handling charges are non-refundable.

• If Biotastic arranges return shipping, the cost will be deducted from your refund.

• Restocking fees apply as follows:

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5. Special Notes for Chiller Returns

• Returns must be made within 10 days of delivery.

• Product must be drained (instructions available from support).

• Customer is responsible for:

  • Safe return shipping costs

  • A 15% restocking fee and any de-installation charges

• Please retain tracking proof, as Biotastic cannot be held responsible for packages lost in transit.

• Refunds may take up to 14 business days from the date we receive the returned Chiller.

• Biotastic is not responsible for bank charges incurred during the refund process or delays due to weather, incorrect address, or other factors beyond our control.

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6. Exchanges

• We only replace items that are defective, damaged, or incorrect.

• Please contact support@biotastic.in for assistance with exchanges.

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7. Need Help?

For any further assistance regarding returns or refunds, reach out to us at support@biotastic.in. Our team is here to help!