Refund policy

Refund Policy – Biotastic Products

This refund policy applies to Biotastic products including:

• Cold Therapy Products (ICE POD Mini, Pro, Ultra, NeoPod, Arctic X, Chiller)

• Red Light Therapy Devices (NanoGlow, Red Light Cap, Red Light Mask, HealLite Mini, Solo, Duo, Half  Max, Max, Quad)

1. General Refund Guidelines

• Refunds are only considered if the return request is made within 10 days of delivery.

• Product must be:

• Unused (not filled with water for cold therapy products)

• Undamaged

• Returned in original packaging with all accessories and manuals intact.

• Returns must pass QC inspection before any refund is issued.

2. Process Steps

1. Customer must contact support@biotastic.in with:

• Order number and purchase details

• Reason for return

• Supporting images/videos

2. Our team will review and confirm return eligibility.

3. Return pickup will be arranged by Biotastic where applicable.

• In certain cases (e.g., Chiller), customer must arrange and pay for shipping.

4. Upon successful QC, refund will be processed and a confirmation email will be sent.

3. Refund Approval & Timeline

• Once the returned item is received and inspected:

• Customer will be notified by email about the approval or rejection of the refund.

• If approved, the refund will be processed within:

• 7 business days for ICE POD, RLT, and portable items.

• Up to 14 business days for Chiller, NeoPod, and Arctic X.

• Refund will be credited to the original method of payment.

4. Non-Refundable Charges

• Shipping & handling charges are non-refundable.

• If return shipping was arranged by Biotastic, that cost will be deducted from the refund.

• Restocking fees (based on product category) will be deducted before issuing the refund.

5. Restocking Fees (Product-Wise)